Refund Policy

Refund and cancellation policy

Notwithstanding the above, RoamRapid may grant, on a commercial basis and not as recognition of a legal right of withdrawal, a full refund of an order where: (i) the request is made before the Customer activates/redeems the QR code; or (ii) a technical failure attributable to RoamRapid or its wholesale provider is shown to have prevented effective use of the contracted service. Refund requests must be submitted through the support channel referred to in Clause 7, providing the order number and purchase details. No refund will be made once data consumption under the plan has begun, except where attributable to RoamRapid.

Subscriptions may be cancelled by the Customer at any time, with effect from the end of the then-current monthly billing period, through the self-service Customer/Billing Portal made available in the Customer's private area; the cancellation process is at least as straightforward as the sign-up process. No partial refund is made for the remainder of a billing period already paid for, save as required by applicable law.

Where RoamRapid increases the price of an active Subscription, it will notify the Customer with reasonable advance notice before the change takes effect; the Customer may cancel the Subscription before the new price applies, without penalty.