Allgemeine Geschäftsbedingungen

Effective date: November 2026

1. GENERAL

This website https://www.roamrapid.com/ (the “Website”) belongs to and is operated by TRAVENTIX SOLUTIONS SL (hereinafter, “the/our Company”, “we”), a private company under Spanish laws and regulations, with TAX ID number B88652029, registered office at Av. del Litoral, 12-14, 5, Ciutat Vella, 08005 Barcelona and contact email info@roamrapid.com.

The Company is an authorized distributor of prepaid, data-only eSIM profiles providing mobile data connectivity for travellers in the destinations listed on the Website (collectively, “the Products”).

These Terms and Conditions establish the purchasing conditions of the Products offered on this Website. The user of this Website must be at least 18 years of age to register and use our services, or the higher age required in the territory from which they make their request (the “User”). Those who fail to comply with this requirement will not be considered Users, with the consequences that may arise therefrom. The acceptance of our Terms and Conditions by the User will be a first and indispensable step to purchase the Products. Such acceptance will be an express and clear statement by the User that they have read, understood, and agree to be bound by our Terms and Conditions. We therefore recommend the User review these Terms and Conditions before purchasing the Products.

By purchasing any of the Products, the User automatically acquires the status of Customer (hereinafter, “You”, “the Customer”). The contract may be formalised, at your choice, in any of the languages in which these Terms and Conditions are available on the Website, but the English version will prevail in case of any conflict or discrepancy between the different versions.

The Company reserves the right to update these Terms and Conditions, in accordance with new legislative and/or business needs, at any time. The updated version will be effective as soon as it is published on the Website. Where a change materially affects the core terms of an active subscription, we will provide reasonable advance notice before it takes effect, in addition to any specific notice periods set out in this Terms and Conditions or required by applicable law. These Terms and Conditions will always be available on the Website for consultation at any time.

For any doubt or question related to these Terms and Conditions, you can contact us through our Customer Service contact email: info@roamrapid.com.

2. THE PRODUCTS

eSIM Standard

A prepaid data-only eSIM profile with a data allowance and validity period selected by the Customer among the options available for the chosen destination at the time of purchase. Customers may optionally activate Auto Top-Up.

eSIM Unlimited

A prepaid data-only eSIM profile marketed with an “unlimited” data allowance for a validity period selected by the Customer, in accordance with the details displayed in the Website. In particular this Product includes a high-speed data allowance of 3 GB per day in every destination except in the destinations listed below, where it is 2 GB per day. If you use more than your daily allowance, your connection is not interrupted your speed is reduced to up to 1 Mbps until your allowance resets the next day, at around midnight local time at your destination.

Destinations with a 2 GB daily allowance: Afghanistan, Angola, Bahamas, Belize, Bermuda, Burkina Faso, Cameroon, Cayman Islands, Côte d’Ivoire, Dominica, Gambia, Gibraltar, Greenland, Grenada, Guinea, Guinea-Bissau, Isle of Man, Libya, Montserrat, Republic of the Congo / Democratic Republic of the Congo, Russia, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Sierra Leone, Trinidad and Tobago, Turks and Caicos Islands and the British Virgin Islands.

Global Plan

Global Plan is an optional recurring monthly subscription providing an eSIM with 10GB of monthly data to use in more than 120 countries, which you may add during the purchase of certain eSIM Unlimited plans, priced and described separately from the underlying eSIM purchase. Your subscription starts when you activate your eSIM, and each monthly billing period runs from that activation date. Global Plan then renews automatically every month until you cancel.You may cancel Global Plan at any time from “My Account”. Cancellation will take effect at the end of the then-current billing period; no partial refunds are given for the remainder of a period already paid, except where required by applicable http://law.It is the Customer's sole responsibility to verify, before purchase, that their device is unlocked and eSIM-compatible according to the details displayed in the Website. The Company is not responsible for a Customer's inability to use a Product due to an incompatible or locked device.

Top-Up

For the Standard Plans: Top-ups can be managed through "My Account," with an optional Auto Top-Up feature. They are permitted only when the eSIM status is issued/uninstalled or active, in use) and are blocked once expired.

Auto Top-Up

This option allows users to automatically replenish their purchased plan, ensuring uninterrupted access to mobile data while traveling. This means that you don’t need to purchase and activate a new plan every time the current plan expires.

When 10% or less of your data remains, we automatically add one data package to your eSIM and charge it to your payment method. The package we add is the smallest top-up available for your destination. You can change it to another available package or cancel Auto Top-Up, at any time in “My account”; a change applies to future top-ups. We will not charge more than 9 top-ups during the validity period of your eSIM.

By accepting Auto Top-Up at the stage of choosing your product, you authorise us to charge your payment method each time a top-up is added, until you cancel Auto Top-Up or the validity period of your eSIM ends, whichever happens first.

Each top-up and the amount charged appear in your order history in the “My account” section, and the charge will show on your payment statement.

If a payment fails, we may retry the charge in order to avoid uninterrupted access to mobile data while traveling and will show a notice in the “My account”. If it remains unsuccessful, the top-up or renewal will not be completed: will end at the close of the current period, or your connection may stop when your current data is used up.

All Products are data-only: they do not include a dialable phone number and do not support voice calls, SMS, or MMS. eSIM profiles are identified at network level by their ICCID/IMSI rather than by an MSISDN,and cannot be used to place or receive calls or text messages under any circumstance.

Connectivity is provided over the mobile networks of third-party local network operators in each destination, made available to the Company through wholesale agreements. The Company does not own or operate these networks. Accordingly, coverage, speed, and quality of service in each destination depend on the relevant local network operator and are outside the Company's direct control.

3. PRODUCT REQUEST (PURCHASING PROCESS)

To place an order for one of our Products:

You declare to be of legal age in accordance with the laws of your country and to have the legal capacity to enter into contracts.Before placing your order, please review the description and characteristics of the Product and any other conditions communicated during the ordering process (data allowance, validity period, destination, device compatibility and, where applicable, Auto Top-Up or Global Plan), and make sure they suit your needs. Not all devices support eSIM, so please check that your device is eSIM-compatible and network-unlocked before ordering , using the compatibility check available on https://www.roamrapid.com/compatibility. In case of conflict, the descriptions and conditions communicated during the ordering process will prevail over these Terms and Conditions.
To manage your order and send you your eSIM, we will ask you for your first name, surname and a valid email address, in accordance with our Privacy Policy.

Step-by-step purchase

Step 1: Choose your destination and data plan (eSIM Standard or eSIM Unlimited). Auto Top-Up and Global Plan are optional: you can opt in to them as a separate and clearly identified choice from the main order.
Step 2: Complete the order form, acknowledge our Privacy Policy, accept these Terms and Conditions, and select your payment method.
Step 3: . Your order confirmation for each eSIM purchased, your installation and activation details (QR code and/or instructions) will be shown on screen and kept in “My account.
Step 4: Install the eSIM profile on your device before your trip, following the instructions provided, and activate it when you arrive at your destination.

Please complete the order form with accurate and complete information. Once your order is confirmed, the eSIM profile is generated and issued automatically and our emails are sent to the address you provide. An incorrect email address may prevent you from receiving your Product.

Order verification

When you place an order, we may carry out security checks before confirming it, such as fraud prevention, payment verification and confirming that your email address is valid.

Product availability

If, for any reason, we are unable to provide the Product you ordered, we will let you know in “My account” on the Website and automatically refund the full price paid through the payment method you used. You will receive an email with the refund details. The Company will not be liable for any failure to provide the Product caused by force majeure, without prejudice to your right to a refund.

4. MERCHANT OF RECORD

The Company will make and manage the collection of the total price of your order and, where appropriate, refunds made and/or requested, directly in its own name.

The Merchant of Record is TRAVENTIX SOLUTIONS SL, with TAX ID number B88652029 and registered office at Av. del Litoral, 12-14, 5, Ciutat Vella, 08005 Barcelona, contact email info@roamrapid.com.

The Merchant of Record has put in place the maximum measures to ensure the reliability and security of communications and interactions between the Customer and the Website. Payment card data is transmitted directly to our payment service provider; we do not have access to or store your complete payment card data.

5. PRICE AND PAYMENT OF PRODUCTS

5.1 Product prices, currencies and taxes

The price of our Products shown on the Website includes VAT and any other taxes that may apply on the date the order is placed.
The total price of your order will be shown on the final screen of the ordering process, so you can check the details before confirming payment.

5.2 Method of payment

You may use different debit or credit cards, or other payment methods indicated on the Website, as a means of payment.
Your debit or credit card may be subject to checks and/or authorisations by the issuing bank. If we are unable to process your payment due to it not being authorised (e.g., financial problems, a blocked, declined, or expired card), the Company reserves the right not to process your order.
The management of your order will only take place once payment has been confirmed.
Card data is transmitted directly through a secure connection to the systems of our payment service provider. The Company does not have access to or store your complete card data.

5.3 Order confirmation

Once payment of your order has been confirmed, you will receive an email confirming that your order has been received correctly. At this point, a contract containing these Terms and Conditions enters into force and is binding on you and the Company. You expressly authorise us to issue the invoice in electronic format; you may request a different format by contacting Customer Service.

5.4 Auto-Renewal

Subscription fees of Global Plan are billed automatically and on a recurring basis to the payment method on file. Payments are processed by {name of the company }through a compliant payment provider. Your subscription renews automatically at the end of each billing period unless you cancel it before that period ends.

If a recurring charge is declined by your bank and to enable that your service can continue without interruption, you expressly authorise us to retry the charge automatically. During the retry period, your service will remain active.

If the payment is still unsuccessful after the last retry, your subscription will be suspended automatically.

5.5 Cancellation and Unsubscription

You may cancel your subscription at any time via your account settings. Cancellation takes effect at the end of the current billing cycle. Access to the Services continues until the end of the paid period. Cancellation does not entitle you to a refund for the remaining unused period, except as required by applicable law.

6. PRODUCT DELIVERY

As eSIM Products are digital/virtual products, the Customer can access them wherever they choose, since the eSIM profile (QR code and/or activation details) will be delivered directly to the email address provided during the purchase process.

The Customer is solely responsible for providing correct details (in particular, the email address) to ensure successful delivery of the order. The Company will not be liable for errors caused by an incorrect or inaccessible email address provided by the Customer.

Delivery is considered made from the moment the eSIM profile has been sent to the email address provided by the Customer.

7. REFUSAL OF ORDERS AND TERMINATION OF THE CONTRACT

We explicitly reserve the right to refuse an order and/or terminate the contract with the Customer by written notification, in the following situations:

the order is false or fraudulent;
the Product is not available for the requested destination;
the email address provided is not valid or is incorrect;
there was an obvious error in the prices shown on the Website;
the Customer is included in a database of breach of monetary obligations; or
due to an event beyond our reasonable control.

In case of termination of the contract, the Company's responsibility will be limited to the return of the total amounts paid by you in respect of the terminated contract.

8. REFUND POLICY

Customers may request a full refund (100%) of the purchase amount provided the eSIM has not been used.An eSIM is considered used once its data plan has been activated, that is, once your device has connected to a network using the plan, regardless of the amount of data consumed. Installing the eSIM profile on your device, without connecting to a network, is not used.

Once an eSIM has been used, the purchase is not refundable, except where required by applicable law. This refund policy is offered in addition to, and does not affect, your legal right of withdrawal (see Section 11) or your other rights under consumer law.

Refund requests are subject to the following time limits:

For one-off (non-subscription) purchases, refund requests must be submitted within 30 calendar days from the date of purchase.
For subscription-based purchases (Global Plan), this refund policy covers the first payment only. Once a monthly plan has been activated, or a renewal payment has been processed, it is not refundable under this policy. Refund requests must be submitted within 30 calendar days from the date of purchase. This does not affect your legal right of withdrawal, your rights if the service does not conform to the contract, or any right you may have under consumer law if we did not send you the renewal reminder required by law.
No refund will be given for a previous billing cycle, or for any Product or Service that has already been consumed or has expired.

Auto top-up and Global Plan are always associated with an eSIM, so will be refunded automatically if a refund for the associated eSIM is done (just allowed for no active eSIMs).

Global Plan subscription payments other than the first payment as described above, are non-refundable once processed, except where required by applicable law.

If, for any reason, we are unable to provide a top-up or renewal that you have paid for, we will let you know in “My account” and automatically refund the amount charged for the part not provided using the original payment method

Refund process

Customers must contact our Customer Service, stating the reasons for requesting a refund.
Our Customer Service will review the reason for the refund request and approve or deny it. In both cases, the Customer will be informed of the outcome.
The refund will be ordinarily made via the same payment method used to pay for the order
The refund will be processed within a maximum period of 6 months, from the approval date of your purchase.

9. LIABILITY

The Company's responsibility is limited to the delivery of the Products to the Customer, in accordance with the conditions set out on the Website and in these Terms and Conditions.

Unless the law contemplates otherwise, the Company will not assume any responsibility in the following circumstances:

the Product is not used or activated before the end of its validity period;
the Customer's device is not compatible with, or is locked against, eSIM technology according to the details displayed in the Website;
coverage, speed, or availability issues attributable to the local network operator in the destination, which is outside the Company's direct control;
circumvent, disable, or otherwise interfere with security-related features of the Website or of the eSIM Product;
send or introduce any content, code, or software that could damage, disable, or impair the Website, our systems, or the underlying networks;
reproduce, copy, modify, distribute, or create derivative works from any content of the Website without our prior written consent;
use the Website or its content for machine learning or artificial intelligence training or development purposes, or for automated data or text mining or scraping, without our prior written consent.

We reserve the right to suspend or terminate a User's access, without prior notice, where we reasonably believe these Terms and Conditions have been breached.

10. INTELLECTUAL PROPERTY

https://www.roamrapid.com/ and the RoamRapid name, logo, and related trademarks are the exclusive property of TRAVENTIX SOLUTIONS SL. All content on the Website is owned by us or our licensors and protected by intellectual property law. No part of the Website may be reproduced, distributed, or used for commercial purposes without our prior written consent.

11. WRITE OF WITHDRAWAL

The Customer has the right to withdraw from the contract within 14 calendar days from the purchase date without giving any explanation. In accordance with the currently applicable laws and regulations, your right of withdrawal applies exclusively under one of the following cases:

If your eSIM has not been activated or used, no data has been consumed and we will refund the full price.
If you requested the service to start during the 14-day withdrawal period and you have already used it, you will pay an amount proportionate to the service provided until you inform us of your decision, and we will refund the remainder. The proportionate amount covers the service provided from when it started until the date you inform us of your decision to withdraw, which must be within the 14-day withdrawal period. The service starts when your device first connects to a network with the plan.

The right of withdrawal will not apply when the service has been fully performed (the data plan or period has been exhausted), provided you asked for it to start and acknowledged beforehand that you would lose the right.

We will refund within 14 days of being informed of your decision, using the payment method you used.

12. TECHNICAL MEANS FOR CORRECTING ERRORS

This website offers the details of all the items that you have added to your “Shopping cart” during the Product ordering process, so that, before making the payment, you can modify the details of your order such as your personal identification data or delivery address.

If You (i) detect an error regarding the payment made and/or (ii) You have not received the payment confirmation email with the details of your order and/or (iii) You detect an error in our website, please contact our Customer Service via: info@roamrapid.com.

The Company makes its best efforts to ensure the availability of the website and the safe navigation of the User. However, access to the website may be punctually interrupted by maintenance tasks and/or the upload of updates of the content and/or products offered through it. Also, we cannot guarantee that the website will be maintained without interruptions, delays, errors or omissions for reasons beyond our control, as well as for possible damages that may be caused by third parties through illegitimate intrusion beyond our control.

13. CUSTOMER SERVICE

We have a Customer Service to facilitate communication between you and the Company. Communications with our Customer Service can be made in writing via:

our Contact Form,
by email at info@roamrapid.com, or
by phone at +34 618863738.

Please be aware that phone calls to our Customer Service may be recorded for security purposes and to improve service quality. You will be duly informed if your call is being recorded, and this will only occur with your express consent, which will be understood to be granted if you do not hang up and proceed with the call. For further information on how we process personal data collected through Customer Service, please see our Privacy Policy.

14. APPLICABLE LAW AND JURISDICTION

These Terms and Conditions shall be governed by and construed in accordance with the currently applicable Spanish laws and regulations.

In case of controversy or disagreement between the Customer and the Company arising from these Terms and Conditions, both parties agree to submit their resolution, at their free choice and expressly waiving any other jurisdiction to which they may be entitled, to the competent Courts and Tribunals of the place of residence of the Customer.

The nullity, total or partial, of any of the provisions of these Terms and Conditions will not affect the validity of the other provisions.

The non-exercise by the Company of any right provided or derived from these Terms and Conditions shall not be construed, under any circumstances, as a waiver of said right, unless expressly and in writing waived by the Company or by the legal prescription of the action that in each case corresponds according to the applicable current legislation.